We are having to change the IP addresses for all of the websites that are located in the datacenter.
As a result, you may be attempting to access a website on the old IP address.
Please try the following to flush your DNS cache:
The first step to flushing your DNS, is to open your "Windows Command" prompt.
- WinXP: Start, Run and then type "cmd" and press Enter.
- Vista and Window 7: Click Start and type the word "Command" in the Start search field. Finally right click the command prompt icon and select the option to "Run as Administrator".
- In the open prompt, type "ipconfig /flushdns" (without the quotes).
- You should receive a message of your success as confirmation when the cache is cleared.
After you have flushed the DNS cache, we also suggest closing all of your browser windows and trying again. If that still does not work, try holding down Control and pressing F5 when you arrive at the site unavailable page.
If you are still encountering issues, please let me know by sending an email to email@example.com or contact technical support at 800.328.1940 ext 5.
Be sure to include the website address you were attempting to connect to and the browser (Chrome, Safari, Internet Explorer, Firefox) that you are using.